THE SUPEREOB
A one-statement billing experience for consumersThe Solution to Healthcare Confusion
One of the most troublesome problems in American healthcare today is the billing. A Consumer Reports survey of insured adults who had a recent major medical bill found that two-thirds had experienced higher-than-expected charges, confusing statements and/or late or “surprise” bills.
Medical bills are so unclear, many consumers aren’t sure what they owe—or how to dispute a charge if they think it’s incorrect—so they just pay it to avoid credit problems. Meanwhile, 40% of Americans with major past medical bills still carry debt from the expense and 24% of Americans have simply went without needed medical care due to unaffordable costs. That’s because 39% of Americans say they couldn’t come up with the cash for a $400 emergency payment.
To help combat the frustration and stress individuals and their families experience related to confusing and unaffordable medical bills, HPS provides our proprietary SuperEOB® statement along with various consumer advocacy services.
WHAT IS THE SuperEOB?
The HPS SuperEOB is an easy-to-read statement that consolidates all of an individual’s or a family’s in-network explanations of benefits (EOBs) and medical bills for an entire month, regardless of how many doctors were seen. This single statement experience takes the guesswork and waiting out of paying for medical costs, as the consumer sees just one number they need to pay.
Benefits for Individuals
Clarity on what is owed, less confusion around medical billing, easy payment options
Benefits for Employers
Reduced need for employees to ask HR about billing questions
Benefits for Brokers & TPAs
A highly desirable service to offer clients as a differentiator
Benefits for Providers
HPS pays the provider directly, then handles billing and collections, so providers can focus on patient care
ADDITIONAL MEMBER SERVICES
Beyond the simple one-statement billing experience, HPS members also have the following services available:
- Easy payment options online, by mail or by phone
- An online member portal to access additional claims detail, a provider directory, FAQs and more
- Available interest-free payment plans
- Coordination of secondary insurance, bankruptcy and charity care with providers on the members’ behalf, when necessary
ARE YOU IN WISCONSIN? CHECK OUT OUR PROVIDER NETWORK
The SuperEOB is only half of what HPS offers. We also have the most effective independent provider network in Eastern Wisconsin.
BRING THE SUPEREOB WHEREVER YOU ARE
The SuperEOB is a perfect addition to any network or hospital system. If you’re not in Wisconsin (or not interested in our network), you can still benefit from the SuperEOB!